Refund and Cancellation Policy

    Cancellation/ Refund Policy

    For orders that are cancelled after dispatch and while in transit, or rejected (in case of COD orders) shipping costs will be charged for both to & fro at actuals . For pre-paid orders same will be deducted during the refund process, and in case of COD- reward points will be deducted from customer account.

    Refund processing time 20 days after refund/exchange request

    All purchases are shipped from our warehouse by reputed courier agencies. Please allow following number of days from receipt of your order

    7-14 business days for domestic delivery

    Enjoy FREE shipping for orders above Rs. 2000/-

    International shipments as per actuals shown on the website and customs duty has to be paid by the customer at the time of delivery.

    Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbour, etc.

    “Namma Paati Foods” takes no responsibility for goods signed by an alternative person.

    “Namma Paati Foods” is not responsible for damage after delivery.

    All claims for shortages or damages must be reported to customer service on the day of delivery. Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.

    Returns are easy. It  applicable 30 days past purchase date. Contact us to initiate a return. In case you wish to know further more our replacement and refund policy, please email us at

    Thankyou for your patience and understanding. We are taking strict hygiene measures to make our deliveries safer.

    Over 10,000+ Happy Customers Eats Healthy! & Lives Healthy! with "Namma paati"

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